Pretty Fitt is unable to accept any returns or exchanges on merchandise. In addition, Pretty Fitt is not responsible for lost or stolen merchandise, all orders are shipped via US Postal Service and a tracking number will be issued for each order to be tracked for delivery. There is no warranty for merchandise, ALL SALES ARE FINAL. However, should you have any problems with your order, please contact us within 7 days of receiving your package: [email protected] and we will work diligently with you to resolve the problem.